Business Requirement:

A multinational media corporation sought to expand into the gaming industry with a state-of-the-art video game streaming platform. To ensure a smooth product launch, the client required comprehensive quality assurance services to test the performance and functionality of the platform across various devices. The goal was to deliver a bug-free, high-quality product to audiences in Argentina and Chile, with plans for future expansion.

Business Solution:

AccelOne was contracted to provide a complete suite of QA services for the client’s video game streaming platform and website. The approach included black box and performance testing of the platform’s app and website, rigorous bug identification, and close collaboration with the client’s developers to ensure all issues were resolved promptly. The solution emphasized constant communication and meticulous testing to maintain high standards and meet tight launch deadlines.

Technical Solution:

AccelOne’s QA team implemented a structured testing process using:

• Zendesk: For bug tracking and registering issues found in the client app, facilitating communication with developers.

• JIRA: For managing test cases, task management, reporting, and communication with developers.

The testing covered multiple areas including:

• Platform Testing: Manual testing of each game on Windows and Mac, assessing wording, language settings, game execution, loading times, audio, playability, multiplayer functions, saving features, and more.

• Website Testing: Cross-browser and mobile responsiveness testing, with focus on critical areas like payment integration.

Challenges:

The key challenges included the need for rapid testing of new games just hours before launch and addressing critical bugs across diverse devices. The platform’s unique architecture, with games rendered on servers and streamed in real-time, required detailed attention to performance metrics such as loading times and fluidity of gameplay.

Approach:

AccelOne assembled a dedicated nearshore team consisting of a senior QA analyst and three QA testers. The team operated under the leadership of the senior analyst, who oversaw the project timeline and ensured clear communication with the client. Using a checklist-driven approach, the team conducted extensive manual testing of the video game platform and website, registering bugs in Zendesk and iterating the test-fix-retest cycle with developers. Daily meetings with developers and detailed monthly reports ensured transparency and alignment throughout the project.

Results:

The testing efforts led to the identification and resolution of numerous critical bugs, particularly in game startup, saving features, and website payment integration. The platform launched successfully in Argentina and Chile in April 2018, with the website scheduled to launch in July 2018. AccelOne’s QA services will continue as the platform evolves, including support for new features like personal profiles and parental controls. The client praised AccelOne’s detailed testing, communication, and efficiency, highlighting the QA team’s role in delivering a high-quality, reliable product.

AccelOne’s comprehensive QA services ensured the successful launch of the client’s video game streaming platform, delivering a high-quality user experience free from critical issues.

Through meticulous testing and close collaboration, AccelOne provided the client with confidence in their product’s performance and reliability.