Challenge: Scaling technical talent for CRM modernization

The client needed a skilled, dedicated development team to support their CRM modernization and property management process automation. Their key challenges included:

• Limited in-house development resources to scale REX (CRM platform).

• A need for specialized engineers, business analysts, and QA testers.

• Ensuring a cost-effective, agile team capable of working in East Coast business hours.

• Modernizing architecture and automation within Microsoft Dynamics 365.

Solution: Staff augmentation with AccelOne

AccelOne provided a dedicated staff augmentation team that seamlessly integrated with the client's internal teams, supporting CRM development, automation, and compliance tracking.

Team Composition:

• 4 Software Engineers (Full Stack & Backend)

• 2 Business Analysts (CRM & Process Optimization)

• 1 QA Specialist (Automation & Testing)

• Full-Time, Long-Term Engagement

• Working in East Coast Business Hours to align with LivCor’s operations

• The agile Delivery Model ensures flexibility and iterative improvements

Results & impact

Streamlined property management & leasing

• Integrated automation features into the CRM Platform, reducing manual work and increasing efficiency.

• Enabled real-time compliance tracking with regulatory updates.

• Enhanced data accessibility with customized dashboards & reporting tools.

Scalability & velocity improvement

• 200% increase in delivery velocity with AccelOne’s engineering support.

• Successfully delivered 30+ sprints of continuous improvements.

• Created an average of 100K+ work orders annually within the CRM.

Cost-effective & high-performance talent acquisition

• Provided high-quality engineers at a cost-efficient rate compared to local hires.

• Low turnover rate, ensuring continuity in project execution.

• Strong collaboration with the client's internal teams for knowledge transfer & long-term success.

Major projects delivered

• Digital Leasing & the CRM Optimization

• Automated Compliance Tracking (Lead Paint, Tenant Regulations, Local Laws)

• D&C Project Management Integration

• Concierge & Resident Experience Enhancements

• Natural Gas Detector Installation Compliance Tracking

• Workflow Automation & Custom Feature Development

Client testimonial

 "The team has been a great partner and crucial to our work supporting process improvements for the Compliance and Special Projects teams, as well as helping us to better leverage the CRM overall in our daily operations." – Client Stakeholder.

Conclusion

AccelOne’s staff augmentation model provided the client with a flexible, high-quality, and cost-effective solution to scale their CRM development. AccelOne enabled the client to modernize, automate, and optimize its property management systems for long-term success by integrating dedicated engineering, business analysis, and QA support.

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